Set-up, Policy Stages
This allows you to pre-define a list of progress stages for your policies. As a result you will be able to sort and list your policies according to their stage (e.g. to check all the “Pending” ones).
To set-up or edit policy stages, starting from the “Set-up Policy Stages” screen…
Certain policy stages (e.g. “Pending” and “Active”) will apply to all types of policy, while others (e.g. “Matured” or “Surrendered”) may only apply to Life policies. The set-up allows you to group your stages accordingly.
You will be able to sort your policies according to the progress stage, but may find it additionally helpful if the displayed scrolling list uses different colours for stage groupings. For example, you might choose to display all finished policies (e.g. “Matured”, “Surrendered”, “Sold”, etc) in blue, pending ones (e.g. “Pending”, “Cover Note Issued”, etc) in yellow, and active ones (e.g. “Active, prompt renewal”, “Active, no renewal prompt”, etc) in green.
Because policy stages are user-definable they are subject to idiosyncrasy and spelling errors (e.g. “Lappsed” instead of “Lapsed”). Moreover a user may create a number of slightly different stages, all of which might be for fundamentally “Dead” policies (e.g. “Matured”, “Sold” and “Surrendered”). There is no tick-box for fundamentally “Active”, as these will be all the ones that aren’t Dead, NTU, Lapsed or Proposal. When processing or listing policies (e.g. in the “General Insurance Control Report”) Durell may need to know all truly “Lapsed” or “Dead” stages, etc, or may offer these basic groupings in addition to the more laborious option of selecting stages individually. Tick-boxes are therefore provided for this purpose.
User-defined Box - Hide Policies from the Scrolling View
The “Policies” button will display all policies by default. However you can use its “Signpost” button menu option for “Policies / Display” to “Hide policies with dead, NTU, lapsed or proposal stages”. If you wish to hide certain policies which are none of these four types (e.g. for Active ones that don’t require a renewal prompt) you can use the “User-define” tick-box to select them.
You cannot delete a stage that is currently in use. On the other hand, you can change a stage that is currently in use, in which case all the policies at that stage will also be updated (See also Policies, Scrolling List – Changing Stages).
Active, prompt at renewal
Active, no renewal prompt
Active, claimed recently
Active, renewal prepared
Active, 1 reminder sent
Active, 2 reminders sent
Active, 3 reminders sent