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Appendix 11 – Installing Crystal Reports for Terminal Services

If you are unable to export a report to Word or Excel via the “Red Arrow into Envelope” button when running a Durell report, as shown below, then this may be caused by the way “Crystal Reports” installs itself, which typically occurs when using Terminal Services with Windows 2003 Server.

To solve it, go to the Crystal folder (e.g. c:\windows\crystal or c:\winnt\crystal) and “copy” all of the files.

Then go to the Seagate folder (e.g. C:\Program Files\Seagate Software\Report Designer Component) and paste them in, which should fix the problem.