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Policies, Entering Stage

Use the “Stage” drop-down to select a policy stage, which you should have already set-up (see “Set-up, Policy Stages”).

The point of policy stages is to allow you to easily distinguish, for example, between “Active”, “Dead” and “Pending” policies. In the example below colours have been allocated to stages so that you can easily see which policies are at what stage on the scrolling list (see “Set-up, Policy Stages”). As policies move from one status to another (e.g. move from pending to being active) you should return to the policy record and change the stage accordingly.

Business Types

Policy stages are user-definable, which means that you personally, if you so wish, can have totally different stages from all other Durell users. For example, you might decide to create a stage called “Harry to check” so that Harry could easily see which policies he needs to look at.

Also, as shown in the “Set-up, Policy Stages” section, you can have unique stages for Life business (e.g. “Matured”, “Surrendered”), Investments (e.g. “Sold”), General Business (e.g. “Active, prompt renewal”, “Active, no renewal prompt”) or stages common to all types of business (e.g. “Active”, “Pending”, “Dead”).

General Insurance

In General Insurance the policy stages are primarily used to control the renewal process for general insurance. Motor business might start off at “Cover note” stage, but otherwise all new business should start off as either “Active, prompt renewal” if you want it to be renewed in the following year, or as “Active, no renewal prompt” if, for example, it’s for a two week holiday insurance policy that won’t need renewing.

Subsequently, you can use the “Signpost” button option for “General / Renewals / Checklist” to list all policies that are about to expire with stage “Active, prompt renewal”. You can then create renewals for these, and in so doing the stage will automatically change to “Renewal prepared”. You can then issue a renewal invitation mail shot by selecting all policies at this stage, and in so doing the system will automatically increment their stage to “Active, 1 reminder sent”, etc. If the customer agrees you can then take-up the renewal, which will automatically switch back to “Active, prompt renewal” ready for the next year, or alternatively to stage “Lapsed” if the client declines.

You are recommended to retain the above stages and use them for renewal processing. However you may additionally add such stages as “Cover note issued”, “Claim pending”, “Harry to check”, etc, if you so wish.

Life, Pensions & Investments

For Life & Investments the policy stages are primarily used to indicate whether policies are “Pending”, “Active” or terminated in some way (e.g. “Surrendered”, “Matured”, “Sold”, “Paid up”, “Lapsed”). Do not use the policy stage for either controlling compliance or processing new business, as there is another field, called “Awaiting” that should be used for this (e.g. to show all policies that are awaiting “Acceptance by insurer”, etc. See “Policies, Life, Compliance”). However you may additionally add such stages as “Harry to check”, etc, if you so wish.